Job Title:  Box Office Manager
Department:  Box Office
Reports To:  Director of Finance
FLSA Status:  Exempt

SMG, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Box Office Manager at the Laredo Entertainment Center. The Box Office Manager provides professional client services support in the planning, organization and management of events within the facility, and monitoring the logistics of these events, and all event coordination tasks after events are booked through the conclusion, by performing personally or through subordinates the following duties:

MAJOR RESPONSIBILITIES:

• Hires, trains and supervises event personnel staff.
• Directs and oversees the internal control of daily operations as outlined in the SMG Box Office Manual.
• Coordinates all event information between the promoter, facility personnel and the ticket company in a timely manner.
• Works with event promoter and appropriate personnel to establish ticket pricing and seating configuration.
• Builds and modifies all computer ticket events and issues computer access codes to facility management.
• Coordinates the house scale for all ticket events.
• Maintains communication with ticket company representatives for updates and/or revisions in computer operations.
• Monitors daily ticket sales for all upcoming events and communicates information to the Director and promoter representative.
• Prepares cash bank and daily accurate inventory of all tickets distributed and available for sale.
• Prepares and presents the final box office statement for settlement of each event.
• Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
• Establishes files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules.
• Supervises, instructs, and trains ticket sellers as to the proper selling procedures.
• Assists or sells tickets as needed.
• Opens and or closes ticket window as required.
• Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
• Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
• Maintains accurate record of daily balance of cash received, tickets sold and change bank/vault.
• Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor.
• Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance. 
• Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.
• Maintains accurate count of tickets sold, money received from ticket sellers and change banks
• Prepares and submits a daily report of business transactions.
• Makes bank deposits.
• Other duties assigned by Director of Finance.

QUALIFICATIONS:

• Bachelors degree preferred and a minimum three (3) years of related experience or equivalent combinations of education and experience. Experience in accounting and customer service essential as well as supervisory experience. 

 TO APPLY:

This position offers a competitive salary and benefit package.  Resumes must include salary requirements for consideration and may be sent to:

Krisdian Valadez
Laredo Entertainment Center
6700 Arena Blvd
Laredo, TX 78401
FAX: (956) 523-7777
EMAIL: kvaladez@lecarena.com
SMG is an Equal Opportunity Employer