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Kansas – Operations Manager – SMG/Kansas Expocentre – Topeka, KS

Position: Operations Manager
Reports To: General Manager
FLSA Status: Salaried/Exempt


SMG, the leader in privately managed public assembly facilities, has an excellent opening for an Operations Director at Kansas Expocentre which includes: 7,700 seat Landon Arena, 44,500 Sq. Ft Exhibition Hall, RR Domer Equestrian Facility, two smaller meeting facilities sitting on 88 acres. The Operations Manager is responsible for the daily activities required to run, maintain, and service the facility and events by performing the essential duties personally and through supervisors and subordinates.


  • Assists the director in directing, supervising and scheduling all aspects of operations, including; event conversions; building and grounds; technical services; event services, including ADA compliance; public safety; security; custodial services and parking departments.
  • Coordinates the operations activities with other building departments and show-related contractors.
  • Implement facility rules, regulation policies and procedures.
  • Anticipate problems and appropriate solutions. Investigates, analyzes and resolves operational problems and complaints.
  • Provide clear, concise, and timely communication of directives to other departments.
  • Ensures that operations department receives pertinent information for most effective use of the facility and staffing.
  • Assures facility readiness and smooth operation of events.
  • Manages subordinate supervisors in any of the following departments: Changeover, Housekeeping, Operations, and Production.
  • Responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with SMG’s policies and applicable laws.
  • Other duties and responsibilities as assigned


  • High school diploma/GED, Bachelor’s Degree or Technical College Degree or a combination of school and work experience, some college preferred.
  • Minimum of 2 years’ experience in Supervising or Managing within a venue preferred
  • Experience managing Union staff and contracts preferred
  • Excellent organization skills
  • Ability to prioritize and to handle multiple projects simultaneously
  • Good written, verbal and interpersonal skills required; ability to interact with all levels of staff including upper management
  • Ability to effectively supervise staff
  • Strong customer service skills
  • Professional presentation, appearance and work ethic
  • Basic computer skills, email, Word, Excel, how to use fax machine, and scan documents.
  • Zamboni and ice-knowledge a plus.

Supervisory Responsibilities

Directly supervises Operations staff, carries out supervisory responsibilities in accordance with SMG’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Other Qualifications

  • Ability to work with limited supervision
  • Requires ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours.
  • Must be able to speak, read and write English
  • Must have professional attitude and appearance
  • Must be able to pass a background/credit check.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to walk extensively; occasionally required to kneel, climb to high walkways or balance. The employee must occasionally lift and/or move up to 65 pounds.

This position requires work inside and outside of the building and some exposure to adverse conditions including moderate to extreme noise.


The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

To Apply

This position offers a competitive salary and benefit package. Please send a copy of your most recent resume and cover letter which includes salary requirements to:

Donna Casebier
Kansas Expocentre
One Expocentre Drive
Topeka Kansas 66612
Fax- 785-251-5553

Applicants that need reasonable accommodations to complete the application process may contact – 785-235-1986

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.