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Louisiana – Director of Operations– SMG/Baton Rouge River Center – Baton Rouge, LA

Position: Director of Operations
Department: Operations
Reports To: General Manager
FLSA Status: Salaried/Exempt

Overview

SMG, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Director of Operations. Direct, supervise and schedule all aspects of operations including operations crew, security, I.T. and housekeeping while maintaining ADA compliance and working cooperatively with other departments to assure facility readiness and smooth operation of events.

Responsibilities

  • Develop operating procedures that conform to corporate standards, customized to the specific needs of the facility and consistent with the goals and objectives of the client, facility and corporation.
  • Manage subordinate supervisors who oversee employees in various functions. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
  • Attend department head meetings and weekly staff meetings.
  • Develop and maintain a harmonious working relationship with all of the other departments
  • Assist in the preparation of the annual operating budget and recommend an annual capital budget for long-range repairs and improvements to the facility. Authorize the requisition of equipment and supplies within budget guidelines.
  • Know and guarantee all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations and emergency procedures are followed.
  • Develop program to train all employees on fire/life safety and emergency procedures.
  • Work closely with City Department of Public Works for maintaining repair, maintenance, and emergency tasks.
  • Update and Maintain SMG’s ALTUM portal.
  • Investigate, analyze and resolve operational problems and complaints. Conduct periodic staff meetings to discuss procedures, problems, and policy changes.
  • Assist in the preparation and negotiation of service agreements for housekeeping services, and other operations agreements as needed. Review contracts for compliance with event and/or government specifications and suitability for occupancy.
  • Rotate with other facility personnel to function as Manager on Duty (MOD), who maintains total responsibility and authority over all clients, staff personnel, patrons, security and safety in assigned buildings. Responsibilities include but not limited to making sure contractual agreements are met and clients’ event requirements and changes have been made in a timely fashion.
  • Act as liaison between clients and facility contractors as needed.
  • Plan, budget and schedule facility’s modifications including cost estimates, bid sheets, layouts and contracts for construction and conversions.
  • Inspect conversions, construction and installation progress to ensure conformance to established specifications.
  • Develop and implement maintenance schedules, emergency procedures, and safety and risk management policies.
  • Ensure facility’s fire and emergency safety systems are in operating order and compliant with all codes, ordinances and laws.
  • Ensure all Operations Personnel abide by SMG policies in the Human Resources Policies and Procedures Manual, and the Business Code of Conduct.
  • Other duties as assigned.

Supervisory Responsibilities

  • Direct, supervise and schedule all aspects of operations including operations crew, housekeeping, security and I.T. departments.
  • Manage subordinate supervisors who oversee employees in various functions. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
  • Develop and maintain a harmonious working relationship with all of the other departments.

Qualifications

  • Develop operating procedures that conform to corporate standards, customized to the specific needs of the facility and consistent with the goals and objectives of the client, facility and corporation.
  • Manage subordinate supervisors who oversee employees in various functions. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
  • Attend department head meetings and weekly staff meetings.
  • Develop and maintain a harmonious working relationship with all of the other departments
  • Assist in the preparation of the annual operating budget and recommend an annual capital budget for long-range repairs and improvements to the facility. Authorize the requisition of equipment and supplies within budget guidelines.
  • Know and guarantee all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations and emergency procedures are followed.
  • Develop program to train all employees on fire/life safety and emergency procedures.
  • Work closely with City Department of Public Works for maintaining repair, maintenance, and emergency tasks.
  • Update and Maintain SMG’s ALTUM portal.
  • Investigate, analyze and resolve operational problems and complaints. Conduct periodic staff meetings to discuss procedures, problems, and policy changes.
  • Assist in the preparation and negotiation of service agreements for housekeeping services, and other operations agreements as needed. Review contracts for compliance with event and/or government specifications and suitability for occupancy.
  • Rotate with other facility personnel to function as Manager on Duty (MOD), who maintains total responsibility and authority over all clients, staff personnel, patrons, security and safety in assigned buildings. Responsibilities include but not limited to making sure contractual agreements are met and clients’ event requirements and changes have been made in a timely fashion.
  • Act as liaison between clients and facility contractors as needed.
  • Plan, budget and schedule facility’s modifications including cost estimates, bid sheets, layouts and contracts for construction and conversions.
  • Inspect conversions, construction and installation progress to ensure conformance to established specifications.
  • Develop and implement maintenance schedules, emergency procedures, and safety and risk management policies.
  • Ensure facility’s fire and emergency safety systems are in operating order and compliant with all codes, ordinances and laws.
  • Ensure all Operations Personnel abide by SMG policies in the Human Resources Policies and Procedures Manual, and the Business Code of Conduct.
  • Other duties as assigned.

Supervisory Responsibilities

  • Direct, supervise and schedule all aspects of operations including operations crew, housekeeping, security and I.T. departments.
  • Manage subordinate supervisors who oversee employees in various functions. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
  • Develop and maintain a harmonious working relationship with all of the other departments.
  • Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services and technical requirements for the types of events anticipated at the facility.
  • Possess skills and experience in contract negotiations, business law, budget preparation, labor relations, contracts, purchasing procedures and supervising/training personnel.
  • Engage in much decision making that is generally governed by procedure and guided by policy.
  • Possess any licenses, certificates or training required by local, state or national authorities for the operation of the equipment found in the facility.
  • Read and comprehend blueprints, drawings and other related materials.
  • Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
  • Meet the physical demands of this job, which include being able to get in and around the facility (requires personal mobility), lifting, carrying, moving, climbing, working from various heights, and moderate to loud noises.
  • Operate equipment such as light trucks, pallet jacks, forklifts, boom lifts, Zamboni machine, scrubbing machines or other light power driven equipment.
  • Operate a personal computer using Windows and Microsoft Office software.
  • Operate standard office equipment including copier and fax machine.
  • Follow oral and written instructions and communicate effectively with other in both oral and written form.
  • Organize and prioritize work to meet deadlines.
  • Work effectively under pressure and/or stringent schedule and produce accurate results.
  • Be licensed and insured to operate a motor vehicle in the United States.
  • Remain flexible and adjust to situations as they occur

Education & Experience

  • Bachelor’s degree from an accredited four-year college or university.
  •  Minimum of four (4) years of full-time work related experience in the public assembly industry (stadiums, arenas, and/or or convention centers).
  • Eight (8) to ten (10) years related experience in a supervisory or management position; or equivalent combination of education and experience.

Computer Skills

  • Operate a personal computer using Windows and Microsoft Office software.
  • Operate standard office equipment including copier and fax machine.
  • Operate a personal computer using Windows, Office and other standard office equipment.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours. Meet the physical demands of this job, which include being able to get in and around the facility (requires personal mobility), lifting, carrying, moving, climbing, working from various heights, and moderate to loud noises. The employee must occasionally lift and/or move up to 50 pounds. This position requires substantial walking. Must be able to stand or sit for long periods of time.

To Apply

Submit Resume & Cover Letter including salary requirements to:

Gail Landry, Human Resources Manager
Baton Rouge River Center
275 S. River Road
Baton Rouge, LA 70802
hr@brrivercenter.com
Fax (225) 389-4954
Phone (225) 389-3030

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.