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North Carolina – Human Resource Designee/Executive Assistant – SMG/Wilmington Convention Center – Wilmington, NC

Position: Human Resource Designee/Executive Assistant
Department: Executive
Reports To: General Manager
FLSA Status: Salaried/Exempt


SMG, the leader in privately managed public assembly facilities, has an excellent and immediate opening for the Human Resource Designee/Executive Assistant at The Wilmington Convention Center. Responsible for managing all aspects of the Human Resource Department at the facility level on a day-to-day basis, consistent with corporate goals and policies. Ensure all policies and procedures are being administered fairly and consistently throughout the facility.  Assist GM and Administrative employees with tasks and customer as needed.


  • Follows SMG Human Resources policies to assure compliance with legal requirements and government reporting regulations affecting human resources functions. Maintains compliance with state regulations concerning employment.
  • Administers various Human Resources plans and procedures for all facility personnel.
  • Performs recruitment activities. Writes and places advertisements.  Recruits, interviews, tests, and selects employees to fill vacant positions.  Plans and conducts new employee orientations.
  • Keeps records of benefits plans participation such as insurance and pension plan, personnel transactions such as hires, promotions, transfers, performance reviews, and terminations, and employee statistics for government reporting.
  • Coordinates training or trains Managers in interviewing, hiring, terminations, promotions, performance management, performance review, safety, and sexual harassment. Coordinates training or trains employees in SMG Customer Service Training.
  • Advises management in appropriate resolution of employee relations issues. Advises the corporate office of EEOC complaints and other employee relations problems.
  • Responds to inquiries regarding policies, procedures, and programs.
  • Administers performance review and salary administration program.
  • Administers benefits programs such as life, health, dental and disability insurances, pension plans, vacation, sick leave, leave of absence, and employee assistance. Services as the COBRA and FMLA Administrator for facility.
  • Investigates accidents and prepares reports for insurance carrier.
  • Prepares employee separation notices and related documentation, and conducts exit interviews to determine reasons behind separations.
  • Assists GM in day to day duties, keeps GM informed of all HR issues, and assists with clerical duties as needed.
  • Maintains website calendars and updates content as needed.
  • Monitors and maintains social media platforms.
  • Provides assistance to sales staff as needed with tradeshow booths, giveaways, making event signs, etc.
  • Greets all customers/clients/vendors arriving in administrative offices and guides as necessary.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with SMG’s policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding the disciplining employees; addressing complaints and resolving problems


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

  • Bachelor’s Degree (BA) from four-year College or University.
  • 2 to 3 years related experience and/or training, or equivalent combination of education and experience.
  • Experience administering benefits programs.

Skills and Abilities

  • Solid knowledge of principles and practices of personnel administration.
  • Strong analytical and problem solving skills.
  • Excellent verbal, written and interpersonal skills essential.
  • Familiarity with COBRA, ERISA, FMLA and related state and federal regulations required.

Computer Skills

To perform this job successfully, an individual should be proficient in Word and Excel.  Experience with ADP or HRIS software payroll systems desirable.
Experience with posting social media.

Other Qualifications

Irregular hours and minimal land and/or air travel may be required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.


The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

To Apply

Resumes must include salary requirements for consideration. Please submit your cover letter and resume by email to:

Karen Donoghue
Wilmington Convention Center
Attn:  Human Resources
10 Convention Center Drive
Wilmington, NC  28401
FAX # 910-251-5102

Applicants that need reasonable accommodations to complete the application process may contact- 910-251-5101

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.