Our internal estimated loss for [the Wagner Noël Performing Arts Center’s] first year of operation was $1,000,000. Thankfully, SMG’s experience managing performing arts venues and their knowledge of the entertainment industry helped guide the Wagner Noël into the black during our first year of operation.
I have always found the SMG team to be professional and very knowledgeable of both the professional and collegiate arena industry. […] SMG knows how to operate effectively on a diverse, collegiate campus, and they clearly understand that collegiate facilities have unique issues that differ from how professional NBA/NHL facilities operate.
[SMG’s] level of professionalism is top-notch, the understanding of the sports-event industry is thorough and their appreciation for long-term commitments and relationships is invaluable.
Not only do we maintain a corporate relationship with SMG’s National Sales Office, we also have a negotiated contract that provides booking benefits to Experient managed events at every SMG managed venue. This clearly puts the SMG family of convention centers at the forefront of our 600 associates’ thought process.
Community involvement and support are proven priorities for SMG. Their employees become a part of a community by working with a variety of organizations to enhance their missions through volunteering and partnerships.
From the design phase of the Huntington Center to the remodeling phase of the SeaGate Centre, SMG has been the cooperative, consulting and professional company that they presented themselves to be from our first meeting with their representatives. If you are looking for a “partner” in your development or re-development of a convention center/arena project, you owe it to your stakeholders to take a serious look at SMG as an option.
Compared to many other facilities in the SMG portfolio, we may seem on the surface like “small potatoes.” But we’ve never once felt that way in the relationship. The staff hires have been exceptional. The attention to detail in the right talent, the right personalities for the destination, the right fit for both the building team AND the CVB team. There’s a reason SMG is the leader that it is, in a wide range of facility types and sizes.
Over the past eight years, SMG has worked diligently to grow attendance and increase economic activity from the [Lynnwood] Convention Center. SMG has always been actively engaged in the Lynnwood community, and has maintained excellent relationships with stakeholder groups citywide.
It was clear to our selection committee and the Board that SMG had more experience and success with major market venues than any other firm. […] SMG has delivered on the promise of helping move McCormick Place forward.
I consider SMG to be the top company in its class. I recently had the opportunity to discuss entertainment venues with a competitor and found there to be no comparison. […] I feel that SMG can offer us more opportunities in entertainment due to their size and position in the industry. […] As a commissioner and councilman I know them to be able to hold costs and have witnessed their ability to reduce the operating deficit our facility has endured.
SMG is more than just a management company — they are a true community partner, advocates for Tulsa, and a great asset in growing our convention, tourism, sports, and entertainment business in Tulsa.